Delivering Outstanding Parent Experience in Early Years Settings

• Ideal for all early years professionals who communicate with families.

Every interaction shapes a family's experience of your setting. From the first enquiry to everyday communication, positive relationships with parents build trust, strengthen partnerships, and contribute to better outcomes for children. This course explores how to deliver an outstanding parent experience at every stage of the journey.

• Understand the importance of customer care in early years settings
• Create a welcoming and professional experience from the first parent enquiry
• Communicate confidently and build positive relationships with families
• Manage difficult conversations, concerns, and complaints professionally
• Keep parents informed through effective everyday communication
• Promote a customer-first culture that supports long-term family relationships

1. 1Understanding Customer Care in Early Years
2. 2The Parent Journey Before Enrolment
3. 3The Registration Process
4. 4Professionalism and Staff Responsibilities
5. 5Managing Personal Issues Professionally
6. 6Building Positive Parent Relationships
7. 7Keeping Parents Updated and Informed
8. 8Parent Feedback, Complaints and Difficult Situations
9. 9Creating a Customer-First Culture